FAQs

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Got questions about Pro Business Advice (PBA) and our fractional COO services? You’re in the right place. Below, we’ve answered the most common queries from both potential clients and consultants. Can’t find what you’re looking for? Feel free to reach out directly.

PBA offers fractional COO (Chief Operating Officer) services to small and mid-sized businesses. Our consultants provide expertise in:

  • Operations management
  • Financial strategy and analysis
  • Sales and marketing optimization
  • Human resources management
  • Customer service improvement
  • Process development and optimization
  • Strategic planning and execution

We help businesses establish clear visions, streamline processes, and implement effective management structures to drive growth and efficiency.

Our services start at a minimum of $3,000 per month, with an average rate of $5,000 per month. The exact cost depends on your business’s specific needs, size, and the complexity of the challenges you’re facing. We’ll work with you to determine the most appropriate service level and pricing for your situation.

PBA follows a structured, phased approach to business improvement:

  1. Vision and Process Mapping: We start by clarifying your company’s vision and mapping out high-level and departmental processes.
  2. Role Definition: We help define clear roles and responsibilities within your organization.
  3. Meeting Structures: We implement effective meeting structures to improve communication and decision-making.
  4. Performance Tracking: We develop scorecards to track key performance indicators (KPIs).
  5. Process Documentation: We create and improve process documents to standardize operations.
  6. Accountability Culture: We foster a culture of accountability to drive consistent performance.
  7. Strategic Growth: Once the foundation is solid, we help plan and execute strategic growth initiatives.

While every business is unique, many clients start seeing tangible improvements within the first 3-6 months of working with us. We typically work on a quarterly basis, setting goals and reviewing progress every three months. However, some changes, like improved meeting efficiency and clearer role definitions, can often be noticed within the first few weeks.

PBA specializes in working with small to mid-sized businesses that need the expertise of a high-level COO but may not be ready to hire one full-time. We work across various industries, including but not limited to technology, manufacturing, professional services, retail, and healthcare.

Each PBA consultant is part of a cohort, a team of co-consultants who meet regularly and can provide backup support. If your primary consultant is unavailable, another member of their cohort can step in to ensure continuity of service. Additionally, all client work is documented and reviewed regularly by the PBA leadership team.

Your satisfaction is our priority. If you’re not satisfied with your consultant, you have several options:

  1. We can match you with a different PBA consultant who might be a better fit for your needs.
  2. You can choose to end your relationship with both the consultant and PBA.
  3. In some cases, you may have the option to continue working with the consultant independently of PBA.

We’re committed to finding the best solution for your business and will work closely with you to resolve any issues that arise.

While we can’t guarantee specific business outcomes due to the many variables involved, we do guarantee our commitment to your success. We offer a structured approach, proven methodologies, and experienced consultants. If you’re not satisfied with our services, we’ll work diligently to address your concerns and find a solution that works for your business.

PBA distinguishes itself through:

  • Our fractional COO model, providing high-level expertise at a fraction of the cost of a full-time executive.
  • A structured, process-driven approach that’s customized to each client’s needs.
  • A team-based model where consultants are backed by a cohort of peers and the PBA leadership.
  • Ongoing training and support for our consultants, ensuring they’re always up-to-date with the latest business strategies and tools.
  • A focus on implementable solutions, not just advice – we work alongside you to put plans into action.

The process typically involves these steps:

  1. Initial consultation to understand your business needs and challenges.
  2. Proposal of a tailored consulting plan and introduction to a potential consultant.
  3. If you decide to proceed, we’ll draft a consulting agreement.
  4. Your consultant will begin with a thorough assessment of your business, including interviews with key staff members.
  5. Development of an action plan, which we’ll review with you before implementation.
  6. Regular check-ins and quarterly reviews to ensure we’re meeting your business goals.

While we believe that meaningful change often requires sustained effort, we don’t typically require long-term contracts. Our services are usually engaged on a month-to-month basis, with the understanding that most clients see the best results from working with us for at least several months.

We take confidentiality and data security very seriously. All our consultants sign strict confidentiality agreements, and we have robust data management processes in place. We’ll work with your IT team to ensure that any shared data is handled securely and in compliance with relevant regulations.

The Clear Choice:

For Your Business